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Searchable Knowledge Ops Platform

Never answer the same question twice with an online searchable knowledge base

Your knowledge ops platform is available to answer questions 24/7 so that you don’t have to.

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Online Searchable Knowledge Base
Man working independently and confidently from home

An internal search engine for your procedures and guides

Employees have questions — your online searchable knowledge base could have all the answers. 

An online searchable knowledge base is like having a personal Google search that is exclusively for searching your knowledge base articles, procedures, call flows, and troubleshooting guides. 

That means employees can find the answers they need without having to bother or rely on anyone else.

Man working independently and confidently from home

How does the knowledge base software work?

The ScreenSteps searchable knowledge base makes it so your employees can quickly find the answers.

  • Searchable index

  • Insightful reports

  • Optimize search terms

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Searchable index

Are your employees frustrated because they can't find the guide they need? You know you created it. But they can't find it.

With ScreenSteps your employees will be able to find the guides and answers you have created. All the content in your articles are automatically indexed so that your employees can find them.

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2

Insightful reports

Eliminate repeat questions from your employees. With the ScreenSteps’ reports, you can analyze what your employees are searching for, including specific terms that didn’t yield the desired answer.

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Optimize search terms

Everyone’s mind works differently. Your employees will use unique words to search for help articles, and they might not always be the words you have listed. 

Using your reports, you can add additional search terms and tags to your articles to improve discoverability.

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FAQs

How do I give my team access to ScreenSteps?

Can I control who can view the knowledge base?

Can I control who can contribute to the knowledge base?

Can I host the ScreenSteps knowledge base on premise?

What our customers are saying

“One of the biggest sellers was searchability for the end-users. In the old system, not being able to find something was a huge delay in work. We didn’t quantify how much time was lost, but we knew it was slowing the process down. So searchability and bringing everything into one place was the top priority when starting.”

 

Gretchen Fulmer
Instructional Designer, WA State Board for Community and Technical Colleges

Never answer the same question again with a knowledge ops platform

Say goodbye to tribal knowledge. Move your business forward with a solution that keeps you organized and efficient.

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